Absolutely the worst airport in the US. If you want to have a cigarette you have to go outside and twist in the cold by the curb only to come back and do security all over again. A pack of cigarettes will cost you $14. The people that make your food are extremely rud. Their uniforms filthy. Food is astronomically expensive. $15 for a cheesburger and fries at Johnny Rocket’s. Avoid this airport like the plague!

June 15 I arrived to pick up my parents at Terminal 2 section E. I located my party and they saw me. I pulled to the curb to allow my 19 year old daughter to assist her grandparents with their luggage as they are in their 70’s and have non-visible disabilities. I did not pull into any illegal zone nor was there any traffic waiting for my spot. The traffic enforcement official screamed at me harshly to continue driving for another turn around the airport. I asked politely for her to come to the car so I could explain that I was not a threat and my party was on its way. She refused so I got out of the car to explain to her that the people I was picking up were close and in her view. She continued insisting that I pull away without my parents or daughter and seemed to suggest that they hop in as I drove by. What a contrast to the Welcome to Chicago We are glad you are here signs that visitors are greeted with as they arrive and what an embarrassment to our city. Welcome to Chicago INDEED!!!!!

The first time I went through ORD was on February, 4 degrees, -5 degrees windchill and still, it was working absolutely normal. Fairly clean and organized. I only had to wait about 25 min for my luggage on the carousels because the plane’s cargo door’s hydraulic pipes got frozen due the insane low Chicago’s temperatures, but still, its not the airport’s fault. On the way back I got there by train (Chicago’s "L") and I got impressed by the organization and optimal structure made to integrate the train station to the terminal’s accesses. Elevators for the ones with baggage (like me) and fairly easy and well signed directions to all terminals. The only problem is that you have to pay three dollars for a SIMPLE trolley! But still, the very well organized terminals and not crowded check-in lines made all the small problems go away. I won’t even say anything about the politeness of the security officers because the lack of it in this area is something that you really need to endure in the United States. Still, they were MUCH less rude than the Miami International ones…: I didn’t feel like a criminal. Finally, I found out, already inside my plane to Nashville, that I rushed SO much only to know that the plane would be delayed due the intense snowstorm over Chicago at that time and there were not enough ice-removing trucks to all planes and I had to wait over an hour inside that tiny American Eagle Jet… but anyway… I didn’t get stressed once I knew that the storm wasn’t being disgraceful only for me. There are things that we can’t prevent, so take it easy!

Many think ORD is the worst airport but they’re getting better. It’s an on-going work in progress…just like the highways! Work needs to always be done to improve. Have you seen Bensenville?? They’ve closed up so much to make it better for ORD. If you need info about the terminals, do your homework, don’t wait until you’re in the terminal, late for a connection and then run around yelling at people. Your improper planning does not make it our emergency. The bathrooms are maintained consistently and the gate areas are well maintained. The weather is not at the fault of the airport. Have you traveled through JFK/LGA during snow, it’s the same? How about MIA during a hurricane and major evacuation?? SEA has rain…we all have trouble when traveling during weather and it will always be an issue…no-one’s fault! If a flight leaves early, wouldn’t you blame the airline…not the airport. What are you thinking? Be at your gate when the boarding time starts and you won’t miss your flight. You complain about too early, too late…what do you want…it needs to go to get out and up…and get you there! You want to relax…get a membership to the airline clubs! That’s what they do…pamper you! So if you still like ORD, welcome! If not, then you won’t be flying over our fabulous city, lake front and wonderful suburbs! And you’ll miss a tremendous adventure.

This is probably the worst airport I have ever been through. The terminals are very confusing and there were homeless people inside the airport. My flight left 20 mins. early with no notice and the staff was absolutely disrespectful and rude. I avoid this airport even if it costs me extra money.

Very nice. Chicago is beautiful and the people at the airport are great!